Refund and Returns Policy

Standard Exchange

To initiate an exchange for a non-defective item, please contact us at shannon@mamastouchsa.co.za within 7 days of delivery. Include the item(s) you wish to exchange and the reason for the exchange. The items must be unworn, unwashed, undamaged, and have all original tags attached. They must also be in a resalable condition. Please note that you will be responsible for the courier costs.

Defective or Faulty Items

If you receive a defective or faulty item, please contact us at the same email address within 7 days of delivery to arrange for an inspection. Include a description of the defect as well as a photograph. If the item is confirmed to be defective after our inspection, you are entitled to a replacement within 7 days of the confirmation.

If the item is not found to be defective, you will not be entitled to a replacement. Mamas Touch will cover all associated postage costs with exchanging faulty items only.

Sale Items

Items purchased on sale or at a discount are not eligible for returns or exchanges. Please consider your purchase carefully when buying discounted items.

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About us

Welcome to Mamas Touch, where innovation meets comfort to revolutionize your child’s sleep. Our weighted sleeping aid, designed with love and backed by research, embraces your child’s body to mimic the comforting sensation of being held. With patented technology and trademarked design, Mamas Touch provides security and comfort throughout the night, ensuring peaceful slumber and an end to sleepless nights.

Get in touch

Mamas Touch Sleeping Aids (PTY) LTD

hello@mamastouchsa.co.za

+27 77 412 9617

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-Disclaimer-
Parents should routinely inspect each product purchased from our website for signs of wear and tear. Please note that these items are not intended for indefinite use and should be replaced every few months for hygiene purposes.
Please be aware that the actual colors of the products may differ slightly from what appears on your screen. Additionally, product offerings and prices may change without prior notification.
***MAMASTOUCHSA assumes no responsibility for any direct, indirect, incidental, special, or consequential damages resulting from the use of our products.***